A long-partnership has made ONEIL an integrated part of HYG’s technical data workflows. Currently, HYG uses several ONEIL solutions to make their data more accessible. They create content using the ONePUBS narrative module in Content Management System (CMS) to produce service and operator manuals, ONeMIND to create interactive troubleshooting tracks, and ONeVIEW for interactive schematics. Then, the consolidated content from each of these modules is made available to their global network of dealers and customers via the TRD.

The question HYG brought to ONEIL was, “How do we quickly translate this data across targeted languages?”

ONEIL had the answer. Translation memory and management make it possible to minimize translation costs while enabling fast provision of content in a variety of languages. Target languages are set for each publication, helping HYG avoid the costs of translating into untargeted languages. Rather than re-translate entire data sets, TRD also makes it possible to translate and release updates.

Technicians and other end-users access data using the ONeSOURCE display interface, simplifying the user experience with the ability to view all content for a selected model together in one view. Content can be filtered by brand and region, according to the end users’ selections.

To ensure accuracy, ONeSOURCE also gives users the ability to submit changes and correct errors. Feedback systems let the end user communicate any potential data error or omission to HYG for review.